Privacy Policy

Last updated: 7 November 2026

This page explains what we collect when you visit monique-graceboutique.com, buy from us or email us, why we hold it, who it goes to, how long we keep it and what you can ask us to do about it.

For any privacy question or request, email info@monique-graceboutique.com.

Who is responsible for your data

Maze AMS, trading as Monique & Grace Boutique, of Zuideinde 70, 1541 CE Koog aan de Zaan, the Netherlands, registered with the Dutch Chamber of Commerce under number 74730479, is the controller of the personal data described on this page within the meaning of the General Data Protection Regulation.

This policy covers visitors to the website, customers who place an order, and anyone who contacts us by email or through a form.

What we collect

What you give us: your name, email address, telephone number and billing and delivery address; your order details and order history; the content of messages you send us, including any photos you share about an order; and your marketing preferences.

What we collect automatically: your IP address, device type, browser and approximate location; the pages you open, what you click, and the website or advertisement you arrived from; and data from cookies and similar technologies, to the extent you have agreed to them.

What we receive from others: payment confirmation and fraud-check results from our payment providers, who never pass us your full card number; dispatch, delivery and tracking updates from our fulfilment partner and the carriers; and aggregated advertising and analytics data where you have agreed to it.

Why we use it, and on what legal basis

To perform our contract with you, under Article 6(1)(b): processing and delivering your order, taking payment, handling cancellations, withdrawals, returns and refunds, and answering your questions about an order.

For our legitimate interests, under Article 6(1)(f): preventing and investigating fraud, protecting the website, responding to a payment dispute and submitting the evidence a bank or card provider requires, and improving our products and our service. You may object to this processing at any time by emailing info@monique-graceboutique.com.

With your consent, under Article 6(1)(a): marketing email, and non-essential cookies for analytics and advertising. You can withdraw consent at any time.

Because the law requires it, under Article 6(1)(c): keeping accounting and tax records, and answering a lawful request from an authority.

Who we share it with

We share only what is needed, and only with Shopify, our e-commerce and hosting platform; our payment providers, who handle the transaction and the fraud checks; our fulfilment partner, who packs and dispatches your order, and the carriers who deliver it; our customer service platform, where your emails to us are handled; our analytics and advertising partners, where you have agreed to it; our accountant and, where needed, our legal adviser; and a public authority where the law requires it.

We also share data with your bank or card provider where a payment dispute is raised on your order. In that case we share only what the dispute requires, which may include your order confirmation, the specification of the item you ordered, the payment record, the tracking history, proof of delivery where the carrier provides it, and our correspondence with you.

Everyone on that list is bound by a contract to keep your data confidential and to use it only for the work we ask of them. We do not sell your personal data.

Data sent outside the European Economic Area

Your order is packed and dispatched by our fulfilment partner in China, so your name, delivery address and telephone number are sent there to get your parcel to you. Nothing else about you is sent, and never your payment details.

Where we transfer personal data outside the European Economic Area, we do so on the basis of an adequacy decision of the European Commission, or under the European Commission’s standard contractual clauses together with an assessment of the protection available in that country. You can ask us for details of the safeguards that apply to your data by emailing info@monique-graceboutique.com.

How long we keep it

Order, payment and tax records: seven years, because Dutch accounting and tax law requires it.

Correspondence with customer service: three years from the last message, so that we can establish what was agreed on an order and answer a payment dispute within the period card networks allow.

Marketing preferences: until you unsubscribe, and then a minimal record that you did, so that we do not contact you again by mistake.

Website and analytics data: up to 26 months.

At the end of a retention period we delete the data or anonymise it so that it can no longer be linked to you.

Cookies

A cookie is a small file stored on your device when you visit us. We use cookies and similar technologies such as pixels to keep the website working, to remember your basket and your preferences, to understand how the site is used, and to measure our advertising.

We place only strictly necessary cookies without asking you, and those cannot be switched off because the site does not work without them. Everything else runs only after you have agreed to it. Our banner lets you accept, refuse, or choose per category, with refusing as easy as accepting, and nothing in the non-essential categories loads until you have chosen. You can change your choice at any time through the cookie settings on our website or through your browser.

Some cookies are set by the providers we use for payment, analytics and advertising, and are governed by that provider’s own privacy policy.

Marketing

We send marketing email only if you have agreed to it, or if you bought from us and we are telling you about a similar product where the law allows it. Every marketing email carries a one-click unsubscribe link and our name and address.

Turning off marketing never affects the emails you need about an actual order.

Your rights

You can ask us to give you a copy of the personal data we hold about you; to correct anything inaccurate or incomplete; to delete it where we are not required to keep it; to restrict how we use it while a question about it is resolved; to stop using it, including for direct marketing; to send it to you or to another provider in a portable form; or to withdraw a consent you gave us, which does not affect anything we did before you withdrew it.

Email info@monique-graceboutique.com. We respond within one month, free of charge, and we never treat you differently for making a request. Where a request is complex we may extend that by two months and we tell you within the first month if we do.

If you are not satisfied with how we handled it, you may complain to the Dutch data protection authority, the Autoriteit Persoonsgegevens, at autoriteitpersoonsgegevens.nl. If you live in Canada, you may also contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

Automated decisions

We do not make decisions about you by automated means alone that have a legal or similarly significant effect on you. Our payment providers run automated fraud checks on a transaction; where such a check blocks your order, you can ask us to review it by emailing info@monique-graceboutique.com.

Children

Our store is not intended for children and we do not knowingly collect data from anyone under 16. If you believe a child has given us their data, email us and we will delete it.

Keeping it safe

Your connection to the website is encrypted, payments are handled by our payment providers over their own encrypted connection, and access to order data is limited to the people who need it for their work. Our suppliers are bound by a processing agreement. No system is perfect, so if something does go wrong with your data we tell you, and the Autoriteit Persoonsgegevens where the law requires it.

Changes to this policy

We may update this page. The date at the top tells you when it last changed, and a change never applies retroactively to data we already collected for a different purpose.

Contact

Maze AMS

Address: Zuideinde 70, 1541 CE Koog aan de Zaan, the Netherlands

Email: info@monique-graceboutique.com