Terms of service

Terms of Service

Last updated: 7 November 2026

Monique & Grace Boutique is a trade name of Maze AMS, a business registered in the Netherlands. These terms govern access to and use of the website monique-graceboutique.com, owned by Maze AMS with its registered office at Zuideinde 70, 1541 CE Koog aan de Zaan, the Netherlands, and every order placed through it.

Store name: Monique & Grace Boutique

Registered name: Maze AMS

Business address: Zuideinde 70, 1541 CE Koog aan de Zaan, the Netherlands

KVK number: 74730479

BTW identification number: NL005150163B56

Email: info@monique-graceboutique.com

Response hours: Monday to Friday, 09:00–17:00 (CET)

Every message sent to us is answered by a member of our team within one working day, not by an automated reply.

Our store runs on Shopify, which supplies the e-commerce software we sell through.

Scope

These terms apply to every visitor to monique-graceboutique.com and to every order placed on it. By using the website you accept them. If you do not accept them, do not use the website and do not place an order.

Through the website we sell laundry baskets and laundry bags with original designs under the Monique & Grace Boutique name. These terms, together with the policies linked from them, are the only conditions that apply between us. Any other condition applies only if we have agreed it with you in writing.

Nothing in these terms limits a right you hold under the consumer law that applies to you. Where a clause here conflicts with such a right, the law applies and the clause does not.

You do not need an account to browse. To order, you provide your details and accept these terms before payment is taken.

Any new feature or tool added to the store is covered by these terms as well. We may update them, and the version published at the moment you place an order is the version that governs that order. A change never applies retroactively to an order already placed.

Online store terms

By ordering you confirm that you are 18 or older, or that a parent or guardian consents to your order.

You may not use the website or our products for an unlawful purpose, and you may not breach any law that applies to you while doing so. You may not upload or transmit malicious code, bypass the website’s security, scrape it, or copy any part of it for commercial use without our written permission.

A breach of any of the above ends your access to the website.

General conditions

We may refuse service to anyone for any lawful reason.

Your content, excluding payment card details, may travel unencrypted across networks and may be adapted to the technical requirements of the networks it passes through. Payment card details are always encrypted in transit.

You may not reproduce, duplicate, copy, sell, resell or exploit any part of the service without our written permission.

The headings in these terms are for convenience and do not affect their meaning.

Accuracy of information

Information on this website is published for general guidance and should not be the only basis for a decision. We may change the content of the website at any time and we are under no duty to keep every part of it current. Historical information is kept for reference and is not current.

Prices

All prices are shown in Canadian dollars (CAD). Shipping cost and every other charge are shown before you confirm your order. Nothing is added after you pay.

We may change prices at any time. A price change never affects an order already confirmed.

Prices and product information are published with care, but an obvious error can occur, and we are not bound by one. If an obvious error affects an order you have placed, we tell you promptly, give you the choice of confirming at the corrected price or cancelling, and refund you in full if you cancel.

Modifications to the service

We may modify, suspend or discontinue the website or any part of it at any time, and we are not liable to you or to a third party for doing so. Where the website is unavailable, this does not affect an order already placed.

Products

Some products are available only through the website and in limited quantity. We may discontinue a product, limit quantities, or limit sale to a particular region at any time. An offer on this website is void where it is prohibited.

We have reproduced colours and detail as accurately as we can. Screens render colour differently, so a small difference between the image and the item is not a defect.

Orders are packed and dispatched by our fulfilment partner in China and are carried by an international carrier and then a local one, so more than one carrier may appear in your tracking. Import duties and taxes (including GST/HST) on the inbound shipment are settled by us before dispatch and nothing further is charged to you on delivery. Delivery times and costs are in our Shipping Policy.

Your order and our acceptance

Your order is an offer to buy. The confirmation email we send automatically records that we have received it. The contract between us is formed when we accept your order, which we do by sending you a dispatch confirmation.

We may decline an order where an item is out of stock, where a price or description was obviously wrong, where payment cannot be verified, where a fraud check flags the order, or where the order appears to be placed for resale. If we decline your order we tell you and refund in full anything you have paid.

We may limit the quantity bought per person, per household or per order, including across orders that share a payment card or a delivery address. If we change or cancel an order we contact you on the email address given when the order was placed.

You agree to give complete and accurate contact, billing and delivery details, and to keep them current so that we can fulfil your order and reach you if we need to.

Delivery, risk and ownership

We deliver within the period stated in our Shipping Policy and in any event within 30 calendar days of the contract being formed, unless we have agreed a longer period with you. If we cannot meet that period we tell you, and you may either agree a new date with us or cancel for a full refund.

Risk in the goods passes to you when you, or a person you have named who is not the carrier, take physical possession of them. Until then a loss or damage in transit is ours to resolve.

Ownership passes to you once we have received payment in full.

Conformity and legal guarantee

What we deliver must match its description, be of satisfactory quality and be fit for the purpose it is normally used for. This is your legal guarantee and no commercial window we offer shortens it. Where a defect appears within one year of delivery it is presumed to have existed at delivery unless we show otherwise.

Where an item does not conform you are entitled to repair or replacement at no cost to you and within a reasonable time. Where neither is possible or proportionate, or where we fail to provide it, you are entitled to a price reduction or to cancel the contract and be refunded.

Cancellations, withdrawal, returns and refunds

The full detail is in our Return & Refund Policy and our Cancellation Policy, and those policies govern. In short:

• You may withdraw from the contract within 14 days of receiving the goods, without giving a reason. This is a statutory right and we never ask you to accept an alternative instead of using it.

• On top of that we accept returns for any reason for 30 days from the delivery date, provided the item is unused, unwashed and complete, with tags and packaging intact.

• Request a return at info@monique-graceboutique.com before you post anything. We send you a return authorisation, the return address and instructions within one working day. An item that arrives without one cannot be matched to an order.

• The cost of return shipping is yours, except where the item was faulty, damaged or not what you ordered. For returns under our own 30-day window, a processing fee of CAD $20 is deducted from your refund; this fee does not apply to a statutory withdrawal or to a faulty, damaged or incorrect item. Use a service with track and trace.

• You may stop an order free of charge within 15 minutes of placing it, as long as it has not yet been packed. A cancellation takes effect once we confirm it to you by email.

• Once your return reaches us and has been inspected we process your refund within 14 working days, to the payment method you used. A statutory withdrawal is always refunded within 14 calendar days.

• Where an item arrives damaged, faulty or incorrect, email us within 14 days of delivery with a photo of the item and the packaging. You pay nothing and we arrange a replacement or a full refund.

Optional tools

We may give you access to tools supplied by third parties, which we neither monitor nor control. They come as they are, without warranty or endorsement from us, and your use of them is at your own risk and governed by that provider’s terms.

Third-party links

Links on this website may take you to sites we are not connected with. We do not review their content and we are not responsible for it, for their products, or for any dealing you have with them. Read their policies before you use them, and take any complaint about a third-party product to that third party.

What you send us

If you send us an idea, a suggestion or other material, whether we asked for it or not, we may use, reproduce, adapt, translate and publish it in any medium without restriction and without payment to you, and we are under no duty to keep it confidential or to reply. This does not apply to your personal data, which is governed by our Privacy Policy.

Where the website lets you post content, such as a product review, you remain responsible for it. You may not post content that is unlawful, abusive, obscene, infringing or misleading about who you are, and you may not use a false email address or pretend to be someone else. We may remove such content.

Our content

The text, photography, design, logo and brand name on monique-graceboutique.com belong to Maze AMS or to the parties we license them from. You may link to the website and quote a short passage with credit. You may not copy our photography or product text, or use our brand name or logo, without our written permission. Requests go to info@monique-graceboutique.com.

Personal information

Everything you give us is handled as set out in our Privacy Policy.

Errors and omissions

Information on this website may occasionally contain a typographical error, an inaccuracy or an omission about a product description, a price, a promotion, a shipping charge, a transit time or availability. We may correct it and update the information at any time without notice, including after you have placed your order, and we may cancel an order that relied on inaccurate information. Where we do, we tell you and refund you in full.

Prohibited uses

You may not use this website or its content for an unlawful purpose; to ask others to take part in an unlawful act; to breach any law, rule or regulation; to infringe our intellectual property or anyone else’s; to harass, abuse, insult, harm, defame, intimidate or discriminate against anyone; to submit false or misleading information; to upload malicious code; to collect or track the personal data of others; to spam, phish, pretext, spider, crawl or scrape; for an obscene purpose; or to interfere with the security features of the website.

We may end your access for a breach of any of the above.

Availability and our liability

We do not guarantee that the website will be available without interruption, timely, secure or free of error, or that the results obtained from it will be accurate.

We are liable for loss you suffer as a result of our failure to perform this contract, to the extent that the applicable law provides. We are not liable for loss that was not foreseeable, for loss arising from your own failure to give us correct details, or for business loss, since our products are sold to consumers for private use.

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, for a defective product under product liability law, or for anything else that cannot lawfully be limited.

Indemnification

You agree to indemnify and hold harmless Maze AMS and its directors, agents, contractors, licensors, suppliers and employees against any claim, including reasonable legal costs, brought by a third party because of your breach of these terms or of any law or third-party right.

Severability and waiver

If a provision of these terms is found to be unlawful, void or unenforceable, the rest continues to apply and the provision is read down to the extent the law allows. If we do not enforce a right under these terms immediately, we do not waive it. Any ambiguity in these terms is not read against the party that drafted them.

Termination

These terms apply until terminated by either of us. You may terminate them at any time by telling us that you no longer wish to use the website, or by stopping your use of it. If we judge that you have failed to comply with any part of them, we may terminate at any time without notice and withdraw your access. Obligations and liabilities incurred before termination survive it, and you remain liable for amounts due up to the date of termination.

Entire agreement

These terms, together with any policy published by us on this website, are the entire agreement between you and us about your use of the website, and they replace any earlier agreement, proposal or version.

Complaints

If something is wrong, email info@monique-graceboutique.com with your order number and what happened. We confirm receipt within one working day and give you a substantive answer within 14 days. If we need longer, we tell you why and when to expect an answer.

If we cannot resolve it between us, you may take the dispute to the courts described under Governing law and jurisdiction below.

Payment disputes and chargebacks

If something has gone wrong with your order, email info@monique-graceboutique.com before you raise a dispute with your bank or card provider. We answer within one working day.

The reason is practical rather than legal. A bank dispute runs for 30 to 60 days, the outcome is decided between the banks, and while one is open we are not permitted to refund you, pay out a return or send a replacement for that order, because that would mean paying for it twice. Contacting us directly is the quicker route to a refund or a replacement.

Where a dispute is opened, we submit the evidence we hold to your bank or card provider. That may include your order confirmation, the specification of the item you ordered, the payment record, the tracking history, proof of delivery where the carrier provides it, and our correspondence with you. Anything we had paused resumes as soon as the dispute closes.

This section describes our own process. It does not affect your right to dispute a payment with your bank, and it does not affect any statutory right.

Governing law and jurisdiction

These terms are governed by Dutch law.

Where you are resident in Canada, the mandatory consumer protection law of your province or territory of residence continues to apply to you alongside these terms, and nothing in these terms takes away a right it gives you.

Where you are a consumer resident in the European Union, the mandatory consumer protection of your own country of residence continues to apply to you, and you may bring a claim before the courts of the country where you live. We will bring any claim against you before the courts of your country of residence.

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