Shipping Policy

Last updated: 7 November 2026

What you pay at checkout is the final amount. No duty, tax or handling fee is charged to you on delivery.

Where we ship

We ship to Canada. If your country is not listed, we cannot deliver to you yet.

All orders are dispatched from our fulfilment partner in China. Your parcel is carried by an international carrier and handed to a local one for the final leg, so two carriers may appear in your tracking. This is expected on an international route. Import duties and taxes (including GST/HST) are settled by us before dispatch, so no further duty or import tax is charged to you on delivery.

Shipping cost

Shipping cost is calculated at checkout and shown before you confirm your order. Where we offer free shipping, the condition for it is stated on the website.

How long it takes

Processing: orders are prepared for dispatch within 1–3 working days of being confirmed.

Transit: delivery takes 4–7 working days from dispatch, depending on your location. You receive a tracking link when your order leaves us.

Those two figures are estimates. In any event we deliver within 30 calendar days of the contract being formed. If we cannot meet that we tell you, and you may agree a new date with us or cancel the order for a full refund.

Tracking

We email you a tracking link when your order is dispatched, and you can check it at any time on our order tracking page, linked in the footer of our website.

A tracking page can stay unchanged for several days after dispatch. That normally reflects the gap between scans at a handover point rather than a problem with the parcel.

If your parcel is late

If the transit estimate above has passed and your tracking has not updated, email info@monique-graceboutique.com. We open a case with the carrier and report back to you with what they confirm.

Risk in the goods is ours until you receive them. If the carrier cannot confirm delivery and the parcel is established as lost, we replace it or refund you in full, whichever you prefer. You do not have to pursue the carrier yourself.

Incorrect address and failed delivery

Please check your delivery address before you confirm your order. Where a parcel returns to us because the address was wrong or incomplete, we contact you and resend it once you confirm the correct address, and the cost of resending is yours. Where a parcel returns because it was not collected from a pick-up point, we treat it as a return and refund the price of the goods.

Questions

Email: info@monique-graceboutique.com

Response hours: Monday to Friday, 09:00–17:00 (CET)